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Common GeoAnalytics problems and solutions

This topic lists questions or issues that you might encounter when working with ArcGIS GeoAnalytics Server and suggests possible solutions.

Generating a big data file share

Running GeoAnalytics Tools

I do not see the option to register a big data file share in ArcGIS Server Manager.

You register a big data file share using Manager on the GeoAnalytics Server. Ensure this server is configured as the GeoAnalytics Server of your portal.

I am trying to generate a big data file share but receive the error that the location is not accessible. What's wrong?

Make sure that your GeoAnalytics Server run-as account has been given read access to the location you are trying to register. To learn about registering a big data file share, see Registering your data with ArcGIS Server using Manager.

After I generate a big data file share, there are no datasets in my manifest. What's wrong?

If a manifest contains no datasets, there are two potential problems:

  1. The location selected for the big data file share did not contain the correct folder structure. To learn about the correct folder structure, see Registering your data with ArcGIS Server using Manager.
  2. The datasets are not in the required format. To learn more about the types of data you can register using a big data file share, see What is a big data file share.

Other publishers cannot access the big data file share I registered or use it for analysis.

By default a big data file share is accessible only to administrators and the publisher who has registered the data store. A portal item is created in your "My Content" directory of portal when a big data file share is registered. Share this portal item with the other publisher.

I am running a GeoAnalytics job that unexpectedly fails with the error message Unable to start distributed job. Please check your GeoAnalyticsTools service settings and ensure that there are enough resources available for the job to run. Job has been cancelled. Why is this happening?

The job you are running required more resources than you have available on your GeoAnalytics Server. This may be because there is another GeoAnalytics Server tool running, or because the GeoAnalytics Server settings are set to require more resources than your machines have. See GeoAnalytics settings for more information.

I am running a GeoAnalytics job that unexpectedly fails with the error message Job has been cancelled.. What's wrong?

  • If you ran this job through the REST API or ArcGIS Pro you may have received an additional message Processing request took longer than the usage timeout for service 'System/GeoAnalyticsTools.GPServer'..

The job you are running took longer than the GeoAnalytics Server timeout. Increase the timeout to allow for longer running GeoAnalytics Tools. See GeoAnalytics settings for more information.

Why is my GeoAnalytics Server unavailable for a short period of time after removing or shutting down ArcGIS Server on one of the machines in a multimachine site?

When the primary machine in a GeoAnalytics Server multimachine site becomes unavailable or is removed from the site, the site will be in recovery mode to select a new primary machine. This process typically takes six to seven minutes, and GeoAnalytics Tools cannot be run during this time period. You can find information about the primary machine and the status of your GeoAnalytics Server machines using the Compute Platform Health Check operation in the ArcGIS Server Administrator Directory.

When I run analysis using the REST API with a hosted feature service or big data file share that I know is valid, as input, analysis fails with an error message saying Parameter 'inputLayer' is not valid. What's wrong?

When using a https URL, verify that the URL to the layer does not use a self-signed certificate.

When I try and add a big data file share to an input parameters in ArcGIS Pro the parameter disappears. Why is the parameter disappearing?

Analysis can only be run on big data file shares that have all the required information for analysis. In Pro, this means that your manifest for your big data file share includes a geometry and spatial reference. If your dataset includes time you must have the fields representing time denoted, in addition to the role. To learn more about big data file shares see: Understanding the big data file share manifest.