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Frequently asked questions

This topic covers common questions about ArcGIS Enterprise on Amazon Web Services.

ArcGIS Server Cloud Builder on Amazon Web Services questions

Deployment questions

General Amazon Web Services questions

Can I deploy ArcGIS Enterprise using ArcGIS Server Cloud Builder on Amazon Web Services?

No. ArcGIS Server Cloud Builder on Amazon Web Services helps you build stand-alone ArcGIS Server sites and their associated geodatabases; it does not deploy other ArcGIS Enterprise components present on Esri Amazon Machine Images.

Are my Amazon Access Key and Secret Access Key viewed or stored by Esri when I log in to ArcGIS Server Cloud Builder on Amazon Web Services?

No. When you use ArcGIS Server Cloud Builder on Amazon Web Services, your Amazon Access Key and Secret Access Key are evaluated directly against Amazon's databases and are never sent to Esri servers.

How do I obtain a .prvc file to license my site if I have an Esri Developer Network (EDN) license?

Cloud Builder requires a .prvc file to license ArcGIS Server. EDN users can create a .prvc file in the following way:

  1. Log in to My Esri to obtain your authorization number.

  2. Using a text editor such as Notepad, create a file from the following template and insert your information, including the authorization number you obtained in the previous step.

    // User Information
    First Name=
    Last Name=
    Address 1=
    Location=<country or region>
    Location Code=<country or region code>
    Zip/Postal Code=
    Phone Number=
    Your Organization=
    Your Industry=
    // Features and authorization numbers
    ArcGIS Server=ECP...

  3. Save the file with a .prvc extension.
  4. In Cloud Builder, browse to the .prvc file when prompted for your License file.

When I allow ArcGIS Server Cloud Builder on Amazon Web Services to create a new key pair file, where does the file get placed on disk?

The key pair is placed in the Windows Documents folder for your user name under ArcGISCloudBuilder on the machine where you are running ArcGIS Server Cloud Builder on Amazon Web Services. For example, the path to your key pair file might look like C:\Users\myusername\Documents\ArcGISCloudBuilder\arcgis-TestSite.pem.

Is ArcGIS Web Adaptor installed when I create my site with ArcGIS Server Cloud Builder on Amazon Web Services?

The Esri AMIs include ArcGIS Web Adaptor, but if you create a site using ArcGIS Server Cloud Builder on Amazon Web Services, ArcGIS Web Adaptor is not configured because the Amazon load balancer used on these sites provides the same functionality of distributing incoming requests among the ArcGIS Server machines in your site. If you want to use the web adaptor, though, you can log in to your instance after you create your site and configure your ArcGIS Server site to use the web adaptor.

Can I use ArcGIS Server Cloud Builder on Amazon Web Services with a proxy server?

No. ArcGIS Server Cloud Builder on Amazon Web Services cannot be used to build a site when connecting to the Internet through a proxy server.

After I launch an EC2 instance containing ArcGIS Server from Cloud Builder or CloudFormation, how can I be sure that ArcGIS Server was successfully configured?

You can check the health of the ArcGIS Server site by logging in to ArcGIS Server Manager for that site.

If you created your site through Cloud Builder, expand your ArcGIS Server site details in Cloud Builder to see the URL for ArcGIS Server Manager. You should be able to go to this URL and log in using the primary site administrator account you supplied when you created your site. A healthy site will have a running sample map service, along with the preconfigured services in the System and Utilities folders.

If you created your ArcGIS Server site using a Cloud Formation template, the URL for the site's ArcGIS Server Manager endpoint will be in the format http://<ArcGIS Server machine name>:6443/arcgis/manager.

Be sure to allow sufficient time for the site to launch before you make the above checks.

Is Windows Firewall enabled on the Esri AMIs?

Yes. Windows Firewall is enabled on the Esri Windows AMIs, and all ports are open that are necessary for ArcGIS Server, Portal for ArcGIS, and ArcGIS Data Store to run. Windows Firewall complements the Amazon security groups. To allow inbound access on a port, you must allow the port using both Windows Firewall and the Amazon security group.

See Windows Firewall and the ArcGIS Server AMIs.

Is ArcGIS Enterprise supported in Amazon Virtual Private Cloud (VPC)?

Yes. ArcGIS Server Cloud Builder on Amazon Web Services gives you the option to launch an ArcGIS Server site within a VPC subnet. You can use Cloud Formation or the AWS Management Console to launch ArcGIS Server instances in VPC.


When an EC2 instance is in a VPC endpoint, it can only read and write to S3 buckets in the AWS region it's deployed in. If you want to use the webgisdr tool to back up your ArcGIS Enterprise deployment, and you want to store the backup content in an S3 bucket that's in a different region from the EC2 instance, delete the VPC endpoint associated with the EC2 instance.

See Amazon Virtual Private Cloud (VPC) and ArcGIS Enterprise.

How do I determine software and infrastructure costs associated with using a specific Esri ArcGIS Enterprise AMI?

The ArcGIS software included on Esri ArcGIS Enterprise AMIs requires you to have licenses from Esri to deploy the software. In addition to the cost of ArcGIS software licenses, you can determine other software and infrastructure costs by viewing the AMI on AWS Marketplace. To access these pages, use the links on Accept terms for AMIs.