Refer to the following sections to solve common ArcGIS Monitor Administrator problems.
EADDRINUSE error
If someone is running ArcGIS Monitor Administrator and a second person tries to run Monitor Administrator at the same time, the EADDRINUSE error message will appear. Only one person can run Monitor Administrator at a time. If no other person is running Monitor Administrator and the error persists, use the Windows Task Manager to end all instances of ArcGIS_Administrator.exe.
Right-click context menus not working
If the right-click context menus aren’t working, click an item to choose it, and right-click the item to display the context menu.
Extensions drop-down list doesn’t open
Restart ArcGIS Monitor Administrator. If the Type menu still doesn’t open when clicked, there may be unsupported files or folders in the <Installation location>\ArcGIS Monitor\Administrator\resources\app\bin directory.
Unable to add extensions
If you are unable to add extensions, perform the following steps:
- Close ArcGIS Monitor Administrator and confirm that all the expected folders exist in the <Installation location>\ArcGIS Monitor\Administrator\resources\app\bin directory.
- Restart ArcGIS Monitor Administrator and try to add the extension or task.
Check log files for errors
To check log files for errors, perform the following steps:
- Start a command prompt as an administrator on the machine on which ArcGIS Monitor Administrator is installed.
- Change the directory to <Installation location>\ArcGIS Monitor\Support.
- Type the following command in the command prompt:
support.bat - Start Windows File Explorer and browse to <Installation location>\ArcGIS Monitor\Support\Support_<Number>\Administrator.
- Open the most recent log file in a text editor.
- Scroll to the bottom of the log file and look for {"date": entries. This indicates the start of a stack trace for the monitoring service that stops all collection for that service.
- Check the stack for path or other helpful information.
- Use the text editor's search feature to find other {"date": entries to determine if there's a pattern.