Troubleshoot ArcGIS Monitor Server application problems

Refer to the following sections to solve common ArcGIS Monitor Server application problems.

User is not administrator

Complete these steps if you see a User is not administrator warning message when the ArcGIS Monitor Post Install dialog box appears:

1. Close the ArcGIS Monitor Post Install dialog box.
2. Access the User Accounts dialog box through the Windows Control Panel, and verify that the user account you're using on the machine on which you're installing ArcGIS Monitor belongs to the Windows Administrators group; otherwise, grant administrator privileges.
3. Log out and log back in to the machine with a Windows administrator account.
4. Click Start > ArcGIS Monitor > ArcGIS Monitor Post Install.
5. Update postinstallation settings as necessary.
6. Click Run post install.

Mongo path is blank

Complete these steps if the Mongo Path text box on the ArcGIS Monitor Post Install dialog box is blank:

1. Make sure MongoDB is installed on the machine on which the ArcGIS Monitor Server application is installed.
2. Click Set Path next to the Mongo Path text box.
3. Browse to the MongoDB installation folder (for example, <Installation location>\Program Files\MongoDB\Server\<Version>\bin) and choose mongod.exe.

ArcGIS Monitor Server service is not created

Complete these steps to re-create the ArcGIS Monitor Server service:

1. Access the User Accounts dialog box through the Windows Control Panel, and verify that the user account you're using on the machine on which you're installing ArcGIS Monitor belongs to the Windows Administrators group; otherwise, grant administrator privileges.
2. Log out and log back in to the machine with a Windows administrator account.
3. Click Start > ArcGIS Monitor > ArcGIS Monitor Post Install.
4. Update postinstallation settings as necessary.
5. Click Run post install.

Server port already in use

Complete these steps to troubleshoot server port errors:

1. Start a command prompt and run the following command:

   netstat -ano

2. Check to see if the port number that is configured for the ArcGIS Monitor Server application (for example, port 443) is listed in the Local Address column and is being used by another application.
3. Complete the steps in Update ArcGIS Monitor Server application settings to update the ArcGIS Monitor Server application port number as necessary.
4. Start the Windows Services manager.
5. Right-click the ArcGIS Monitor Server service in the Windows Services manager and click Restart.

Check log files for errors

Complete these steps to troubleshoot errors in the log files:

1. Start a command prompt as an administrator on the machine on which the ArcGIS Monitor Server application is installed.
2. Change the directory to <Installation location>\ArcGIS Monitor\Support.
3. Run the following command in the command prompt:

   support.bat

4. Start Windows File Explorer and browse to <Installation location>\ArcGIS Monitor\Support\Support_<Number>\Server.
5. Open ReportServerLog.log in a text editor.
6. Scroll to the bottom of the log file and look for error messages.
7. Use the text editor's search feature to find other occurrences of the error to determine if there's a pattern.
8. If the problem is related to emails or alerts, open alertsMonitor.log in a text editor and look for error messages.