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Frequently asked questions

Listed below are common questions about StreetMap Premium for ArcGIS.

General

FGDB only

MMPK only

What is StreetMap Premium for ArcGIS?

StreetMap Premium for ArcGIS is an Esri product that is built using data from leading global and local street data suppliers. It offers users ready-to-use map display and visualization, geocoding, and routing and network analyses for use with ArcGIS Desktop, ArcGIS Server, and with the ArcGIS Pro app.

What format is StreetMap Premium data delivered in?

Currently, StreetMap Premium data is delivered in compressed File GeoDatabase (FGDB) and mobile map package (MMPK) formats. As ArcGIS software evolves and gets better, the format in which the data is delivered is subject to change. The ready-to-use, compressed, FGDB format is supported for use with ArcGIS 10.5.1 or later versions of the software. The MMPK format is supported for use with the ArcGIS Pro app. For more information on the StreetMap Premium data available in MMPK format, see Pro map coverage.

May I store the geocoded points and use them even after the license expires?

Yes, once you geocode your addresses, you may store the latitude-longitude coordinates in an ArcGIS database or an external database. The results are yours to keep, whether or not your license has expired. However, you may not resell the points or use them for any commercial (revenue-generating) purposes.

May I print the map and use it in my reports?

Yes, you may print the map generated using ArcGIS software in conjunction with the StreetMap Premium data. You can use the printed maps in your reports, provided that you include the data source attribution (whether TomTom, HERE, or INCREMENT P), and do not use the printed maps for commercial (revenue-generating) purposes.

May I cache the map and use it in my application?

Yes, similar to printing maps, you may cache the map and host the cached maps using ArcGIS Server. The cached maps may only be used internally with ArcGIS software or can be integrated in web applications built using Esri technology. The cached maps may not be included on any commercial (revenue-generating) application or for use with non-Esri technology.

Why can't I edit, export, or uncompress the data?

StreetMap Premium is offered as a ready-to-use product that supports map display, geocoding, routing, and network analyses out of the box for use with ArcGIS. Esri uses street data from leading commercial data suppliers to build these products. Data suppliers and Esri require that its users not modify, uncompress, or export the data for use with non-Esri technology. See Technical Restrictions for more specific information.

Can I evaluate the StreetMap Premium product?

Yes, you may evaluate any StreetMap Premium product by contacting your dedicated Esri account manager or your nearest sales office.

Can I use the product with ArcGIS Desktop 9.3?

No. StreetMap Premium for ArcGIS is a data product offered by Esri. It is generally supported for use with the latest version of the ArcGIS software and 1 version back. The current versions of StreetMap Premium products are supported for use with ArcGIS 10.5.1 or later. As major updates to ArcGIS software are introduced, StreetMap Premium for ArcGIS may not support use with the then older versions of the software.

Why can't I see the detailed streets and use the network data?

Most often, users have not installed the license file they receive from Esri Customer Service. Installation of the license file (by double-clicking it or installing it with ArcGIS License Manager) is required to access the crucial components of the StreetMap Premium product. Refer to the quick start guide included with each release for more information. If you still have problems using the data, contact Esri Support.

What happens when my StreetMap Premium license expires?

StreetMap Premium for ArcGIS is licensed on an annual-term basis. Once the license expires after a year, users will notice that significant aspects of the data will cease to work. In order to continue using the product, users need to renew their license by contacting their account manager or appropriate Esri USA Regional sales office or the nearest International Distributor office. For information, Contact Us.

Why can't I use the network data?

The use of the network data requires a purchase of the Full Use (Map Display + Geocode + Route) license. If a user has licensed only the Map Display + Geocode option, the network data will not be enabled for use. In order to use the network data, you must upgrade your license to the Full Use product option by contacting Esri Customer service or your dedicated account manager or nearest Esri sales office. If you licensed the Full Use option, ensure that you've installed the license file you received from Esri Customer service in an email. Follow the instructions provided in the quick start guide included with each release.

May I use the data in the staging environment before using it in the production environment?

Yes, you may use the StreetMap Premium data in the staging environment provided that you either have an evaluation license or a production license of StreetMap Premium. If you acquire an evaluation license of the product, you may not use the data in production until you purchase an annual-term production license of StreetMap Premium.

May I use the data in a failover server environment in case my production environment goes down?

Yes, you may use the data on a failover server as well as in production, provided that both of these environments are not concurrently used in production if you only have one (1) production license of StreetMap Premium.

What happens when my StreetMap Premium license expires?

StreetMap Premium for ArcGIS is licensed on an annual-term basis. Once the license expires after a year, to continue using the product including a StreetMap Premium extension, users need to renew their license by contacting their account manager or appropriate Esri USA Regional sales office or the nearest International Distributor office. For information, Contact Us.

Why do I receive an "Extension has expired message" when I try to use my StreetMap Premium extension in ArcGIS Pro ?

Most likely, your license has expired. For information on how to enable a StreetMap Premium extension in ArcGIS Pro, see Get started with StreetMap Premium in ArcGIS Pro help.

Does StreetMap Premium support the ArcGIS Pro concurrent use and single use licensing model?

StreetMap Premium maps can be used with concurrent use or single use licenses; however, they must be downloaded from ArcGIS Online using an account with a named user license.