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Install ArcGIS Video Server

To install ArcGIS Video Server, complete the steps below.


The installation mode you use determines the default uninstallation mode. For example, if you install silently from the command line, the default uninstallation mode is to uninstall silently from the command line.

Do the following before you install ArcGIS Video Server:

  • Verify that your system meets the system requirements.
  • Obtain an authorization file for the machine on which you are installing ArcGIS Video Server.
  • Verify that ports 21080 and 21443 are available on the machine where you are installing ArcGIS Video Server. Port 21443 must be reachable by ArcGIS Web Adaptor (if used) or external clients. If a firewall is in place between ArcGIS Web Adaptor or external clients, open port 21443 in the firewall.

It is recommended that you install ArcGIS Video Server in an NVIDIA GPU environment that supports NVENC (encoding) and NVDEC (decoding) for optimal publishing, encoding, use, and dissemination of video services.

  1. Create a Windows account for the ArcGIS Video Server account.

    This will be the Run As account for ArcGIS Video Server.

    It is recommended that you use a domain account, which you may need to request from your IT department. If you use a local Windows account, you can use the installation wizard to create the account.

    The ServerConfigurationUtility command line tool can be used to configure the ArcGIS Video Server service to run under a group Managed Service Account (gMSA). For more information, see ArcGIS Video Server administrator operations.

  2. Run the ArcGIS Video Server installation wizard you downloaded from My Esri.
  3. During installation, you will be prompted to do the following:
    • Specify a location on the computer to store the installation directory. The installation directory contains the ArcGIS Video Server files. The default installation location on Windows is C:\Program Files\ArcGIS\Video\.

      ArcGIS Video Server does not support shared network directories that are hidden or that use special characters (such as $).

    • Optionally, use a server configuration file to import your Windows account credentials if one is available. Server configuration files can be exported during installation and used in future installations. If you have a configuration file available, you can import it when prompted.
    • Optionally, export the account credentials used in the current installation to use in a future installation. The server configuration file that is created is an encrypted .xml file.

      When exporting a server configuration file to a network share, the Local System account on the machine where ArcGIS Video Server is being installed must have write permissions to the network share. For example, if you're installing on a machine named Turing, the Local System account on Turing must have write permission to the network share. If the permissions are not set, the server configuration file may not export successfully.

  4. The Software Authorization Wizard opens at the end of the ArcGIS Video Server installation. There are three authorization options:
    • I have installed my software and need to authorize it—Select this option if you do not already have an authorization file.
    • I have already authorized the software and need to authorize additional extensions—Select this option if you've already authorized ArcGIS Video Server for use and want to authorize additional extensions (if available).
    • I have received an authorization file from ESRI and am now ready to finish the authorization process—Select this option if you've already received your authorization file. If you select this option, then browse to the location of the file and upload it.

    There are two methods you can use to provide your authorization information:

    • Authorize with ESRI now using the internet—Select this option to receive the authorization file immediately. It requires an internet connection.
    • Authorize at ESRI's website or by email to receive your authorization file—Select this option if you're authorizing in a disconnected environment.

After installing ArcGIS Video Server, create an ArcGIS Video Server site.