Upgrade ArcGIS Video Server

Upgrading ArcGIS Video Server provides your organization with the software's latest features and improvements.

The ArcGIS Video Server setup package detects whether you have an existing installation of a previous version of ArcGIS Video Server on your machine. If you do, it can upgrade the software to the latest version.

The upgrade process for ArcGIS Video Server is an in-place upgrade, which does not require uninstalling and reinstalling software. The site will be down during the upgrade process, and users will be unable to access until the upgrade is complete.

During this upgrade process, any video layers created in the previous version of ArcGIS Video Server will be upgraded to the current version.

Follow the steps below to upgrade ArcGIS Video Server.

Prepare to upgrade

Before upgrading, carefully review the following information:

• You can access all of the necessary files in My Esri before upgrading.
• For ArcGIS Video Server to function correctly, its version must match the version of the portal with which it's federated.
• To upgrade your ArcGIS Enterprise deployment, do the following:
  1. Upgrade Portal for ArcGIS.
  2. Upgrade ArcGIS Web Adaptor (for Portal for ArcGIS).
  3. Upgrade the ArcGIS Server site serving as the portal's hosting server.
  4. Upgrade ArcGIS Web Adaptor (for Server).
  5. Upgrade ArcGIS Data Store (upgrade primary first, then standby).
  6. Remove the ArcGIS Video Server designation as the portal's Video Server prior to upgrading ArcGIS Video Server.
  7. Upgrade any other servers, including ArcGIS Video Server.
  8. Re-designate the Video Server role.
• It is recommended that you remove the ArcGIS Video Server designation as the portal's Video Server prior to upgrading Video Server. Once upgrade has succeeded, re-designate the Video Server role. This will automatically configure the use of the ArcGIS queueing system for efficient publishing. This workflow can also be completed post successful upgrade by disabling and re-enabling the designation of the Video Server role.
• Before upgrading, clear the caches of all web browsers used on the ArcGIS Video Server machine.
• The Windows service account for your ArcGIS Video Server site (its Run As account) must remain the same when upgrading.

Back up your deployment

Before you upgrade, it's recommended that you make backups of your deployment. Perform the following steps to complete the backup operation:

1. Open the ArcGIS Video Server Administrator Directory and sign in as a user with administrative privileges. The URL is typically https://videoserver.domain.com:20443/arcgis/admin.
2. Browse to Supported Operations: Export Site.
3. Enter the full path of the location on your machine to which you want to export the file. The site must have access to this directory.
4. Click Export.
5. When the export operation is complete, the directory will provide a link to the backup file location on the server. Download the file, which will have an .agssite file extension, as promptly as possible.

Back up your deployment

Before you upgrade, it's recommended that you make backups of your deployment. Perform the following steps to complete the backup operation:

1. Open the ArcGIS Video Server Administrator Directory and sign in as a user with administrative privileges. The URL is typically https://videoserver.domain.com:21443/arcgis/admin.
2. Click on Supported Operations: Export Site.
3. Enter the full path of the location on your machine to which you want to export the file. The site must have access to this directory.
4. Click Export.
5. When the export operation is complete, the directory will provide a link to the backup file location on the server. Download the file, which will have an .agssite file extension, as promptly as possible

Upgrade using the setup program

Complete the following steps to upgrade your server using the setup program:

1. During the installation, read the master agreement and accept it, or close the installation window if you do not agree with the terms.

   The setup program displays the feature that will be installed and the free disk space it requires on your hard drive.

2. On the next dialog box, either specify the account login credentials or provide a configuration file.

   The ArcGIS Video Server account used by your existing installation is prepopulated in the ArcGIS Server Account box. Provide the password for the ArcGIS Video Server account. Typically, this is the password you defined when installing the software.

   If the password is not validated successfully, an error message appears, indicating that the password is invalid. If you are unsure of the password for the ArcGIS Video Server account, contact your system administrator or reset your password using the ArcGIS Video Server Administrator Directory.

   If you provide a configuration file, the credentials in the server configuration file must be the same credentials used by your existing ArcGIS Video Server site.

3. If you selected Specify the account name and password and manually entered the ArcGIS Video Server account information, you can export a server configuration file on the dialog box that appears. If you do not want to export a configuration file, click Next and accept the default Do not export configuration file option. If you want to export a server configuration file for future installations, click Export configuration file, browse to a secure folder, and provide a name for the configuration file.

   Note:

   You may want to export a server configuration file if you need to do any of the following:

   • Create the same ArcGIS Video Server account when installing on multiple machines.
   • Store the account for use when upgrading to a newer version.
   • Perform a silent installation in which the username and password are encrypted.

   Caution:

   When exporting a server configuration file to a network share, the Local System account on the machine where ArcGIS Video Server is being installed must have write permissions to the network share. If the permissions are not set, the server configuration file may not export successfully. If you're unsure how to correctly set permissions for the network share, contact your system administrator, or export the server configuration file locally and copy it to the network share.

4. To complete the installation, follow the directions on the screen.
5. After installation is complete, the configuration wizard opens in a browser. Follow the instructions in the configuration wizard to complete the upgrade process.

   Note:

   During the site upgrade process, any video layers created in the previous version of ArcGIS Video Server will be upgraded to the current version. This process may take longer if the object store was registered and configured as the data store of the Video Server.

Upgrade from the command line

1. To start the upgrade, run the Video Server setup command with the argument shown in the example below. This will uninstall the previous version of ArcGIS Video Server and install the upgraded version of ArcGIS Video Server. Ensure that you use the same ArcGIS Video Server account used by your existing installation.

   setup.exe /qn USER_NAME=<ArcGIS Video Server account username> PASSWORD=<password>

2. Use the upgradesite utility and complete the upgrade by running the following command. By default, theupgradesite utility is found at C:\Program Files\ArcGIS\VideoServer\tools\upgradesiteutility\upgradesite.bat

   upgradesite.bat -s

   The utility will display progress reports and stop when the upgrade is complete. The utility has two parameters:

   • -s—When included in the command, this prompts the utility to run the upgrade. The upgrade won't run without -s. This is intended as a safeguard to ensure you only run the upgrade when you're ready.
   • -h—Displays the help for the tool. When the command is run without -s, the help also displays.