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Common problems and solutions

The following troubleshooting tips can help resolve some common ArcGIS Enterprise Builder installation issues. For additional help, see the Esri Knowledge Base at, contact the Esri Support Center, or the Esri Community.

When I launch the setup, I receive a prompt that states, "This installation package is not supported by this processor type. Contact your product vendor."

The ArcGIS Enterprise Builder setup will only proceed on 64-bit operating systems.

How do I create a log of the installation?

The ArcGIS Enterprise Builder setup automatically creates log files for install and uninstall in your ProgramData directory.

My setup fails to uninstall. The setup is interrupted and ArcGIS Enterprise Builder is still installed on my machine.

The ArcGIS Enterprise Builder requires the extracted files to be in the ProgramData\ArcGISBuilder<version> directory to uninstall. If you deleted these files, you need to extract them elsewhere and copy them back to this location.

The portal service is not created if the installation folder name exceeds 34 characters.

Download the transform file (.mst) provided in the following Esri Knowledge Base article and apply the file during a silent installation by using the TRANSFORMS command line parameter as follows:

<path to the setup>\Builder.exe /qb ACCEPTEULA=yes TRANSFORMS=<path to the transform file>\portalfix.mst

During installation I receive this message, "A website must be configured and started on port 80".

The ArcGIS Web Adaptors require port 80 to be running and started on your Web Server. See Plan a base deployment for more information on requirements.

On the ArcGIS Enterprise Account setup dialog, I receive this message, "The password does not meet the password policy requirement. Check the minimum password length, password complexity and password history requirements."

If you're creating a new local account as part of the installation, the password you specify for the account must adhere to the local security policy. If the password does meet the minimum strength requirements of your set policy, the installation returns this message. Your system administrator can provide you with your password policy requirements or you can view an explanation of the requirements by performing the following:

  1. From the Control Panel, open Administrative Tools, search for Local Security Policy and expand Account Policies.
  2. Select the Password Policy folder and double-click Password must meet complexity requirements.
  3. In the Password must meet complexity requirements Properties dialog box, click the Explain tab.