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Troubleshoot ArcGIS Monitor Administrator problems

Refer to the following sections to solve common ArcGIS Monitor Administrator problems.


If someone is running ArcGIS Monitor Administrator and a second person tries to run Monitor Administrator at the same time, the EADDRINUSE error message will appear. Only one person can run Monitor Administrator at a time. If no other person is running Monitor Administrator and the error persists, use the Windows Task Manager to end all instances of ArcGIS_Administrator.exe.

Right-click context menus not working

If the right-click context menus aren’t working, click an item to choose it, and right-click the item to display the context menu.

Extensions drop-down list doesn’t open

Restart ArcGIS Monitor Administrator. If the Type menu still doesn’t open when clicked, there may be unsupported files or folders in the <Installation location>\ArcGIS Monitor\Administrator\resources\app\bin directory.

Unable to add extensions

If you are unable to add extensions, perform the following steps:

  1. Close ArcGIS Monitor Administrator and confirm that all the expected folders exist in the <Installation location>\ArcGIS Monitor\Administrator\resources\app\bin directory.
  2. Restart ArcGIS Monitor Administrator and try to add the extension or task.

Check log files for errors

To check log files for errors, perform the following steps:

  1. Start a command prompt as an administrator on the machine on which ArcGIS Monitor Administrator is installed.
  2. Change the directory to <Installation location>\ArcGIS Monitor\Support.
  3. Type the following command in the command prompt:
  4. Start Windows File Explorer and browse to <Installation location>\ArcGIS Monitor\Support\Support_<Number>\Administrator.
  5. Open the most recent log file in a text editor.
  6. Scroll to the bottom of the log file and look for {"date": entries. This indicates the start of a stack trace for the monitoring service that stops all collection for that service.
  7. Check the stack for path or other helpful information.
  8. Use the text editor's search feature to find other {"date": entries to determine if there's a pattern.