Skip To Content

Configure WMI for nonadministrator accounts

If the Windows user account running the ArcGIS Monitor Service <Name> service is not a member of the Administrator group on the remote machine, the account must be added to the Performance Monitor Users group and the Distributed COM Users group to collect metrics. Perform the following steps to add the account to the groups and configure Windows Management Instrumentation (WMI):

  1. Do one of the following to add the account to the Performance Monitor Users group and the Distributed COM Users group:

    Windows 8.1 and Windows 10

    Run lusrmgr.msc to add the user to the user groups.

    Windows Server 2008, 2012, and 2016

    Refer to the Microsoft documentation to add the user to the user groups.

  2. Log in to the remote machine that you want to monitor with an administrator account.
  3. Run wmimgmt.msc to configure WMI control permissions.

    The wmimgmt window appears.

  4. Right-click WMI Control in the tree view and click Properties.

    The WMI Control Properties dialog box appears.

  5. Click the Security tab.
  6. Expand Root, click CIMV2, and click the Security button.

    The Security for ROOT\CIMV2 dialog box appears.

  7. Choose the ArcGIS Monitor user in the Group or user names list.
  8. Check the Allow check box for the following permissions:
    • Enable Account
    • Remote Enable
    • Read Security
  9. Click OK to save the changes and close the Security for ROOT\CIMV2 dialog box.
  10. Click OK to close the WMI Control Properties dialog box.
  11. Browse to the installation location for ArcGIS Monitor and right-click the ArcGIS Monitor folder.
  12. Choose Properties.
  13. Click the Security tab.
  14. Verify that the user is allowed to modify, read and execute, list folder contents, read, and write to the ArcGIS Monitor folder, subfolders, and files.
  15. Log out all affected users from any open user sessions and log them back in to update their permissions.