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Common problems and solutions

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The following troubleshooting tips can help resolve some common ArcGIS for Server installation issues. For additional help, see the Esri Knowledge Base at, contact the Esri Support Center, or visit the ArcGIS for Server User forum.

When I launch the setup, I receive a prompt that states, "This installation package is not supported by this processor type. Contact your product vendor."

ArcGIS for Server is no longer supported on 32-bit operating systems. The ArcGIS for Server setup will only proceed on 64-bit operating systems.

When I launch the setup, I receive a prompt that states, "The setup cannot proceed because ArcGIS Server is not supported on machines that include an underscore (_) in the machine name."

Several widely used Internet host name specifications have designated the underscore character as nonstandard. Although Windows allows you to use the underscore in a machine name, it can still cause problems when you interact with other servers and platforms. For this reason, ArcGIS for Server will not proceed with installation on servers that have an underscore in the host name.

I see a dialog box indicating there are missing dependencies.

The .NET Extension Support feature requires Microsoft .NET Framework 3.5 Service Pack 1. If Microsoft .NET Framework 3.5 SP1 is not found, the .NET Extension Support feature will not be available for installation. See System requirements for details on installing Microsoft .NET Framework 3.5 SP1.

How do I create a log of the installation?

The example below creates a log of the installation on drive C. However, the log can be created anywhere on the local machine.

msiexec /I <path to the ArcGIS for Server media or download folder>setup.msi /L*V C:\ArcGIS_Server.log


Windows Installer requires the System account to have full control of the system drive and the target drive.