This topic covers common questions about ArcGIS Server on Amazon Web Services.
Cloud Builder questions
- Are my Amazon Access Key and Secret Access Key viewed or stored by Esri when I log in to ArcGIS Server Cloud Builder on Amazon Web Services?
- How do I obtain a .prvc file to license my site if I have an Esri Developer Network (EDN) license?
- When I allow Cloud Builder to create a new key pair file, where does the file get placed on disk?
- Is ArcGIS Web Adaptor installed when I create my site with Cloud Builder?
- Cloud Builder displays the following message after I log in: "Failed to get a list of custom configuration templates. Forbidden." What does this mean?
- Can I use Cloud Builder with a proxy server?
ArcGIS Server site questions
General Amazon Web Services questions
- Is ArcGIS Server supported in Amazon Virtual Private Cloud (VPC)?
- Why do I see an error about insufficient capacity when I click Launch to launch an instance?
- Why do I receive the message "No password was found." when I try to retrieve the administrator password for my EC2 instance on Windows?
- I got a message in the AWS Management Console that my instance is scheduled for retirement. What does this mean?
Cloud Builder requires a .prvc file to license ArcGIS Server. EDN users can create a .prvc file in the following way:
Log in to My Esri to obtain your authorization number.
Using a text editor such as Notepad, create a file from the following template and insert your information, including the authorization number you obtained in the previous step.
// User Information First Name= Last Name= Organization= Department= Email= Address 1= City= State/Province= Location=<country or region> Location Code=<country or region code> Zip/Postal Code= Phone Number= Your Organization= Your Industry= Yourself= // Features and authorization numbers ArcGIS Server=ECP...- Save the file with a .prvc extension.
- In Cloud Builder, browse to the .prvc file when prompted for your License file.
The ArcGIS Server AMIs include ArcGIS Web Adaptor, but if you create a site using Cloud Builder, ArcGIS Web Adaptor is not configured because the Amazon load balancer used on these sites provides the same functionality of distributing incoming requests among the GIS servers in your site. If you want to use the web adaptor, though, you can log in to your instance after you create your site and configure your GIS server to use the web adaptor.
Cloud Builder displays the following message after I log in: "Failed to get a list of custom configuration templates. Forbidden." What does this mean?
Although this message might have multiple causes, it can appear when your system time is out of sync with the actual current time. For example, if you live in a region where the time moves forward an hour during the summer months, and your computer's clock is not synchronized with this change, Cloud Builder will not be allowed to perform certain actions with Amazon EC2.
First, allow some time for the site to launch. If you used ArcGIS Server Cloud Builder on Amazon Web Services to create the site, wait until all the site information appears in the My Sites window and you see such buttons as those used for stopping, updating, and deleting a site.
If you launched the site manually using the AWS Management Console or a CloudFormation template, right-click the instance in the console and click Get System Log. Once you see a message the Windows is ready to use, wait about 5 additional minutes before you attempt to log in.
Second, make sure you've added a rule to your site's security group allowing remote desktop connections through port 3389. This is described in Open an Amazon EC2 security group for ArcGIS Server.
After I launch an EC2 instance from Cloud Builder or CloudFormation, how can I be sure that ArcGIS Server was successfully configured?
You can check the health of ArcGIS Server by viewing and logging in to Manager. Expand your site details in Cloud Builder to see the URL for Manager. You should be able to go to this URL and log in using the primary site administrator account you supplied when stepping through the Cloud Builder wizard. A healthy site will have a running sample map service, along with the preconfigured services in the System and Utilities folders.
Be sure to allow sufficient time for the site to launch before you make the above checks.
Windows Firewall is enabled on the ArcGIS Server AMIs, and all ports are open that are necessary for ArcGIS Server, Portal for ArcGIS, and ArcGIS Data Store to run. Windows Firewall compliments the Amazon security groups. To allow inbound access on a port, you must allow the port using both Windows Firewall and the Amazon security group.
This is an error from Amazon EC2 meaning that it does not have the available capacity to meet your request for a new instance. If your deployment architecture permits, you may be able to work around this error by requesting an instance in a different availability zone or letting EC2 choose the availability zone for you. Other options are to try launching a different size of instance or launching the instance later.
I got a message in the AWS Management Console that my instance is scheduled for retirement. What does this mean?
You might see this message if your instance happens to be running on degraded hardware that Amazon needs to replace. If you see this message, you should stop your site and start it again. If you used ArcGIS Server Cloud Builder on Amazon Web Services to create your site, use Cloud Builder to stop and start the site. After this, the message should go away.