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Frequently asked questions

The following are common questions about ArcGIS Enterprise on Amazon Web Services (AWS).

ArcGIS Enterprise Cloud Builder for Amazon Web Services questions

General deployment questions

General Amazon Web Services questions

ArcGIS Enterprise Cloud Builder for Amazon Web Services questions

What is the difference between ArcGIS Enterprise Cloud Builder for Amazon Web Services and ArcGIS Enterprise Cloud Builder Command Line Interface for Amazon Web Services?

ArcGIS Enterprise Cloud Builder Command Line Interface for Amazon Web Services was introduced as a stand-alone utility at ArcGIS 10.6. At ArcGIS 10.7.1, an interactive Cloud Builder app was introduced that is built on top of the ArcGIS Enterprise Cloud Builder Command Line Interface for Amazon Web Services. When you download ArcGIS Enterprise Cloud Builder for Amazon Web Services from My Esri, you get both the ArcGIS Enterprise Cloud Builder for Amazon Web Services app and the ArcGIS Enterprise Cloud Builder CLI for AWS utility.

Why don't I see all my ArcGIS Enterprise deployments on AWS in ArcGIS Enterprise Cloud Builder for Amazon Web Services?

The ArcGIS Enterprise Cloud Builder for Amazon Web Services app and the command line interface list only the deployments created with ArcGIS Enterprise Cloud Builder for Amazon Web Services.

Can I add machines or ArcGIS components to the deployments I create with ArcGIS Enterprise Cloud Builder for Amazon Web Services?

You cannot use ArcGIS Enterprise Cloud Builder for Amazon Web Services to add machines or components to a deployment at this time.

For example, if you create a single-machine ArcGIS Enterprise deployment and later decide you want it to be highly available, you cannot use ArcGIS Enterprise Cloud Builder for Amazon Web Services to make it highly available. Similarly, you cannot add federated ArcGIS Server sites or a spatiotemporal big data store to an ArcGIS Enterprise deployment you created with ArcGIS Enterprise Cloud Builder for AWS.

It is possible to use AWS CloudFormation templates or the AWS Management Console to create the additional ArcGIS Server sites that you federate with your ArcGIS Enterprise portal or create a spatiotemporal big data store you register with the portal's hosting server. However, ArcGIS Enterprise Cloud Builder for AWS will not recognize these additional components and you will not be able to upgrade them using the next release of ArcGIS Enterprise Cloud Builder for AWS.

Why do I have to create a DNS mapping for the Elastic IP address and Elastic Load Balancers used in my deployments before I can complete deployment creation with the ArcGIS Enterprise Cloud Builder for Amazon Web Services app?

Each ArcGIS Enterprise portal and ArcGIS Server site in the deployment requires a domain, referenced by an Elastic IP address or load balancer, and that domain must be mapped in your organization's domain name system (DNS). The domain name is defined in the SSL certificates you use in your deployment (or partially defined in the case of wild card certificates).

Defining the DNS mapping before you create a deployment with the ArcGIS Enterprise Cloud Builder for AWS app allows the app to verify the correct domain name is provided and that it can be resolved. This, in turn, ensures that ArcGIS Server sites are properly federated with the portal.

After I sign in to the ArcGIS Enterprise Cloud Builder for Amazon Web Services app, I see an Amazon Simple Storage Service (S3) bucket in my account with a name similar to esri-aws-<myaccountid>. What is the purpose of this bucket?

ArcGIS Enterprise Cloud Builder for Amazon Web Services creates an S3 bucket to store certain resources for your deployments. This deployment S3 bucket is created in the AWS us-east-1 region the first time you use the app or command line interface. One bucket is created per AWS account. The bucket's name is in the format esri-aws-<accountid> and is only accessible through your account.

The ArcGIS Enterprise Cloud Builder for AWS app manages this deployment S3 bucket. Do not delete, rename, or modify this S3 bucket or its contents, as doing so can result in your deployment being out of sync with and inaccessible from Cloud Builder.

General deployment questions

After I use ArcGIS Enterprise on Amazon Web Services deployment tools to launch an Amazon Elastic Compute Cloud (EC2) instance (or instances) containing ArcGIS Server, how can I be sure that ArcGIS Server was successfully configured?

You can check the health of the ArcGIS Server site by signing in to ArcGIS Server Manager for that site.

When you use a CloudFormation template from Esri or any tool that uses these templates to create the site, the URL for the site's ArcGIS Server Manager endpoint will be in the format https://<ArcGIS Server machine name>:6443/arcgis/manager.

When you use the ArcGIS Enterprise Cloud Builder for Amazon Web Services app to create deployments, links to ArcGIS Server Manager for each ArcGIS Server site in the deployment are accessible from the Deployments page of the app.

Be sure to allow sufficient time for the site to launch before checking the site's health.

General Amazon Web Services questions

Is ArcGIS Enterprise supported in Amazon Virtual Private Cloud (VPC)?

Yes. You can use ArcGIS Enterprise on Amazon Web Services deployment tools or the Amazon Web Services Management Console to launch ArcGIS Server instances in VPC.

Note:

When an EC2 instance is in a VPC endpoint, it can only read and write to Amazon Simple Storage Service (S3) buckets in the AWS region in which it's deployed. If you want to use the webgisdr utility to create backups of your ArcGIS Enterprise deployment, and you want to store the backup files in an S3 bucket that's in a region other than the EC2 instance region, delete the VPC endpoint associated with the EC2 instance.

See Amazon VPC and ArcGIS Enterprise for more information.

Can I access data stored in AWS from an ArcGIS client running on-premises?

Though you can access databases running in the cloud or files stored in S3 buckets from ArcGIS software installed on-premises, doing so is almost always slower than accessing the data from a client installed in the same region in the cloud.

For this reason, your data and clients should always be in the same location—either all on-premises or all in the cloud. If your data and clients are in the cloud, they should be in the same AWS region.

When should I create a custom AMI?

If you do not use ArcGIS Enterprise Cloud Builder for Amazon Web Services or the Amazon Web Services CloudFormation templates provided by Esri to create deployments, you can create your own custom AMI.

You can use Amazon Web Services CloudFormation templates provided by Esri to create a custom AMI, or you can use AWS tools to create an AMI.