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Manage profile and settings

You can view and manage your user account information and settings from your profile and settings pages.

View your profile

Your profile page contains basic information about your user account, including your name, profile photo, biographical information, and profile visibility. Your profile page also includes a list of groups you belong to, the number of items you own, and a gallery of items shared with the public and your organization.

To view your profile, verify that you are signed in, click your name at the top of the site, and click My profile.

View your settings

Your settings page contains your user account settings. To view your settings, verify that you are signed in, click your name at the top of the site, and click My settings.


You can also access your settings by clicking View my settings on your profile page.

The settings are organized by tab, as follows:

  • General—General settings, such as language, number and date format, and units for measuring distance
  • Security—Options to change your security settings, such as your password and security question
  • Licenses—Licensing details, such as your assigned user type, role, and app licenses

Modify your profile and settings

Some profile information and settings can be modified.

You can update your descriptive information, your profile visibility, the language in which the portal website will be displayed, and the units for measuring distance. You cannot update your user name or role. If you use built-in portal accounts, you can also update your password, identity question and answer, and the page that appears each time you sign in to the portal (Start page).

Name and user name

Your name appears at the top of your profile page when somebody clicks your user name in the website. For example, you discover an item listing for Web Map by Krystal_Aikins_doc, and when you click Krystal_Aikins_doc, you access a profile for Krystal Aikins. In this example, Krystal_Aikins_doc is the user name and Krystal Aikins is the first and last name. You can change your name but not your user name.

Bio and profile photo

Adding biographical information about yourself helps others learn more about you, your groups, and the content you've shared. Your profile can connect you with others who have similar interests and establish your authority in geographic information, map design, app development, and so on. It can also promote interest in joining your groups and using maps and apps you've shared. It's useful to include contact information and your areas of expertise and interests.

It's also useful to include a thumbnail image such as a picture of yourself, a logo, or anything that represents you. Your image should be 150 pixels wide by 150 pixels high in a web file format such as PNG, GIF, or JPEG. The maximum file size is 1 MB. If your image is a different dimension, it is automatically resized to 150 by 150 and may appear warped.

Profile visibility

By default, both organization members and users accessing the portal anonymously can view your profile and see public content and groups you own.

To change who can see your profile, select a different Profile visibility option on your profile page. For example, to limit what others can see, set your profile visibility to Private.

Members of organizations can set their profile visibility to one of the following:

  • Private—Other organization members can't find you in the members list (except for default administrators and those with administrative privileges to view and update members), and you can't be invited to join groups because group owners will not see your name in the Invite users window. However, if you share items or groups with the organization or the public, people who find your shared items or groups can click your user name to access a limited profile that includes your full name, user name, your shared groups, and the top items you shared with the public or with the organization (based on relevance).
  • Everyone (public)—If your organization allows sharing outside the organization, you can make your profile visible to Everyone (public). If the organization does not allow sharing outside the organization, only administrators can make your profile visible to everyone (public); you will not see this option.


Default administrators and those with administrative privileges to view and update members can view and edit your full profile and settings even if you set your profile visibility to private.

Email address

You can change your email address on the General tab of your settings page if you are a default administrator. At 10.8.1, if email settings are configured for your organization, email notifications will be sent to this email address.

Start page

If you have a built-in account, you can use the Start page setting on the General tab of your settings page to specify the page that appears each time you sign in to the portal website. For example, to go directly to Map Viewer after signing in, choose Map from the drop-down menu. The page choices you see depend on your privileges. If you don't modify this setting, the default start page for your role (organization page for administrators and those with administrative privileges, and home page for all other users) will continue to appear when you sign in.

Language, number, and date format

Your portal administrator may have set the language for your organization, but you can set the language you see by updating your settings. You can change the language on the General tab of your settings page.

If the language in your profile is set to English, French, German, Italian, or Spanish, you can change the way numbers and dates are displayed in the ArcGIS Enterprise portal. For example, if the language is set to English, you can choose to display dates and numbers using the formats defined in the Common Locale Data Repository (CLDR) for Australia, Great Britain, Canada, or the United States.

For more information, see Set language and Number and date format.


Your administrator may have set the default units for the map scale bar, measure tool, directions, and analysis. You can change the units you see by modifying the Units setting on the General tab of your settings page. United States standard sets the units to miles, feet, and inches; metric sets the units to kilometers, meters, and centimeters.

Password and security question

You can change your password if you have a built-in account that you or your administrator created when you joined the organization. If you see a password section on your profile page, enter a password that meets the requirements of your organization. If you use the ArcGIS default policy, it must be at least eight characters in length and contain at least one letter and one number. Spaces are not allowed. Your password is case sensitive. Reenter the password as confirmation.


Weak passwords may not be accepted. A password is considered weak if it's a commonly used password such as password1 or includes repetitive or sequential characters—for example, aaaabbbb or 1234abcd.

Where you change your password depends on which type of account you have:

  • An account that you or your administrator created when you joined the organization—Profile page
  • A network login—Check with your network administrator

The ArcGIS Enterprise portal uses your security question to reset your password. Where you change your security question and answer depends on which type of account you have.

  • A built-in account—Profile page
  • An enterprise account—Doesn't apply (portal doesn't reset enterprise login passwords)

Reset your password

You can also create a password from the Forgot password? link on the sign in page if you have a built-in account.

  1. On the portal website, click Sign In at the top of the site.
  2. Click the Forgot password? link, type your user name, and click Continue.

    If prompted, answer the security question and reset your password on this page and click Change Password.

    If email settings are configured for your organization, a reset password link is sent to the email associated with your profile.

  3. Open the email, click the link provided, and do the following when the Reset Password page loads:
    • Answer the security question.
    • Type and confirm a new password.
  4. Click Change Password.