Manage licenses

As a portal administrator or member with licensing privileges, you provision and manage licenses for premium apps using your portal. You specify which members can run the apps and have the software licenses available to them. You can manage licenses for individual members or make bulk assignment updates.

View license details

The licensing page includes details about the products provisioned to your organization, a member table, and tools to configure licenses.

1. Verify that you are signed in as an administrator of your organization or a member with licensing privileges and that your organization has been provisioned for one of the premium apps listed in the previous section of this topic.
2. Click Organization at the top of the site and click Manage Licenses.
3. If your portal is configured to license ArcGIS Pro and another premium app, click the ArcGIS Pro tab to view ArcGIS Pro licenses, or click the Additional Products tab to view licenses for other premium apps.

For ArcGIS Pro, you see the total numbers for all levels of ArcGIS Pro and the number of available ArcGIS Pro levels and extension licenses for you to assign to members. (You may need to scroll to see the full set of extensions available to your organization.) You also see which licenses have been configured for which members, the last time members used ArcGIS Pro, and whether members have checked out a license. You can search the members and filter the licenses.

For Additional Products, you see the products your organization has been provisioned for and, for each of those products, the total number of licenses and number of licenses available for you to assign to members.

Configure licenses for one member

By clicking an individual member of the organization, your license changes affect only one member at a time.

1. Verify that you are signed in as an administrator of your organization or a member with licensing privileges and that your organization has been provisioned for one of the premium apps listed in the previous sections of this topic.
2. Click Organization at the top of the site and click Manage Licenses.
3. If your portal is configured to license ArcGIS Pro and another premium app, license management is separated into two tabs: ArcGIS Pro and Additional Products. If necessary, click the tab for the app you need to license.
4. In the list of organization members, find the member whose license you want to manage.
5. To filter the list of users by name, role, group, or product, click the Search by drop-down arrow and choose the filter option you want. To filter the list by member level, choose 1 or 2.
6. In the row of the member you want to manage, click the hyperlink in the Licensed for column. Clicking elsewhere in the row adds the member to the list of selected members, allowing you to manage licenses in bulk.

   If the member hasn't been assigned any licenses yet, the link says Configure licenses.

7. Configure licenses for the member.
   • To assign a license, choose the app. If assigning an ArcGIS Pro license, also choose the level and extension. Click Assign.
   • To update existing license assignments, check or uncheck the app, level, or extension for the app and click Update.
   • To remove all checked licenses, click Revoke All.

Note:

Revoke All removes all checked licenses for the user. You cannot revoke ArcGIS Pro or Drone2Map for ArcGIS licenses from users who checked out a license.

8. For ArcGIS Pro only: To view the date when the member most recently worked with ArcGIS Pro, look at the Last Used column for the member's name. In addition, a green box next to the name indicates the member has used ArcGIS Pro recently.
9. For ArcGIS Pro only: To end a member's active session and release a license, click the Last Used column for the member's name and click Terminate. Review the active sessions and select the one to close. If the member has set an alias name for the workstation from within ArcGIS Pro, you can use that to help determine which session to close. In ArcGIS Pro, the member starts receiving notifications about the session ending as the app begins to shut down. The member can have up to three simultaneous ArcGIS Pro sessions.

Configure licenses for multiple members

You can make license changes for multiple members at a time. The updates apply to all the members in the Selected Members list.

1. Verify that you are signed in as an administrator of your organization or a member with licensing privileges and that your organization has been provisioned for one of the premium apps listed at the beginning of this topic.
2. Click Organization at the top of the site and click Manage Licenses.
3. If your portal is configured to license ArcGIS Pro and another premium app, license management is separated into two tabs: ArcGIS Pro and Additional Products. If necessary, click the tab for the app you need to license.
4. Add members to the Selected Members list.
   • To add one member to the list, click that member's row.
   • To add all members of your organization to the list, click Select All above the Members list.
   • To filter the list of members by name, role, group, or product, click the Search by drop-down arrow and choose the filter option you want. To filter the list by member level, choose 1 or 2. Click each member you want to add to the list or click Select All to click all members that meet the criteria. For example, to update licenses for everyone in a certain group, click Search by, click the group name from the drop-down list, and click Select All.
   • To remove a member from the list, click that member's name from the Selected Members list next to the member table.
5. Click Configure to update licenses for all in the Selected Members list.
   • To assign a license, choose the app. If assigning an ArcGIS Pro license, also choose the level and extension. Click Assign.
   • To update existing license assignments, check or uncheck the app, level, or extension and click Update.
   • To remove all checked licenses, click Revoke All.

Note:

Revoke All removes all checked licenses assigned to members. You cannot revoke ArcGIS Pro or Drone2Map for ArcGIS licenses from users who checked out a license.

6. The Selected Members list is retained as you filter the Members and configure licenses. Click a row in the Selected Members list to remove an individual member or click Clear to empty the list completely.

Release a checked out license

If a user checks out a license for use in a disconnected environment and the device using the license is lost or destroyed, you'll need to release the license using the ArcGIS Portal Directory. This frees the outstanding license and allows the user to check out a new license or use ArcGIS Pro or Drone2Map in a connected environment.

1. Open a web browser and sign in to the ArcGIS Portal Directory as an administrator of your organization. The URL is formatted as https://portal.domain.com:7443/arcgis/portaladmin.
2. Click System > Licenses > Release License.
3. Enter the user name of the user who checked out the license (for example, jcho).
4. Click Release License.

Considerations for managing licenses

• Only administrators of organizations that have been provisioned for premium apps can use this functionality. A custom administrative role must include the privilege to manage licenses for members to use this functionality.
• Each product has a corresponding column that shows the number of licenses available to assign. The column graphics change color to reflect the percent of licenses available. The breaks represent availability of more than 50 percent, between and including 50 percent and 20 percent, between 20 percent and 0 percent, and less than 0.
• It is possible for your organization to exceed the number of licenses available, resulting in a negative number available. This can happen if you assign licenses to your members but are later entitled to fewer licenses, such as if you make changes to your maintenance agreement or you are using trial licenses. Upon the expiration of any license in your organization, you must revoke the expired license so your organization's members are only assigned valid licenses. Until you correct the license assignments, no one in the organization will be able to sign in to authorize ArcGIS Pro or additional products.